Shipping
Processing time is up to 6 weeks for all orders. Everything is handmade to order, I am a very busy part time business and I have other orders to work through which is why my turnaround time is up to 6 weeks. Please note shipping time is on top of my time to make your items. I cannot be held responsible for postal service delays. Below gives an estimate of how long it may take from time of ordering to actually receiving your items. I use Royal Mail to ship my items. This is an estimate taking into consideration of any small delays.
Estimated shipping times (including processing time)
United Kingdom (excluding Northern Ireland): up to 6 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose and Royal Mail.
Please see postage rates below (All are based on Royal Mail current price guides for up to 500g and can be found on their site) :
UK
Royal Mail tracked 48 £3.45
Royal mail tracked 24 £4.29
Special Delivery £10.35
Returns
Returns & exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
Need to return?
No problem!
The following items cannot be returned or exhanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.